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Frequently Asked Questions
Q1: How can I obtain a formal quotation?
You can provide your detailed requirements including the product type, size, material color, and approximate order quantity. We will then calculate the best price for your specific needs.
Q2: Do you support custom-made designs?
Yes, we specialize in 100% custom carvings based on your designs, sizes, and specific details. We welcome custom drawings and pictures from designers and builders.
Q3: What are the accepted payment methods?
The preferred method is T/T (Telegraphic Transfer). We also accept Western Union payments for your convenience.
Q4: Can I monitor the production of my sculpture?
Absolutely. We keep our clients updated with production photos throughout the process. Final packing only proceeds after your approval of the finished product.
Q5: What shipping options are available?
We offer Express Delivery (4-5 business days), Airport to Airport (fast for large parcels), and Seaport to Seaport (most cost-effective for heavy sculptures, approx. 4 weeks).
Q6: How is the sculpture installed upon arrival?
We provide detailed installation drawings where each part of the sculpture is numbered to correspond with the guide for a seamless setup process.